Customer Service Executive - German

Bcom Customer Service Center Germany GmbH

Tue, 10 Jan 2017 08:32:40 GMT

Description

Booking.com Life doesn’t come with scripts, so why should customer service? At Booking.com, we don’t need to repeat the same speech in order to deliver the outstanding customer service we are known for. We are real people, having real conversations. We go the extra mile to make sure travellers get their stay just right.

All year round. Our Customer Service Executives play a pivotal role in the success of Booking.com. As such, we’re not looking for just anybody. We’re looking for people who want to be part of a fast-paced environment, with the passion to provide the best service to guests.

We’re looking for someone who can turn a frown upside-down any day of the week. Any query, any complaint, our Customer Service Executives handle each call or email with patience and professionalism, creating an individual, positive experience for every traveller. The Customer Service teams work hard to ensure everyone gets the trip he or she deserves. That means committing to a rotating shift pattern of 8 hours per day scheduled between 7 am and 11:30 pm, totalling a 40 hour week.

We also offer part-time positions of 32, 24 or 16 hours a week. In return for your hard work and commitment, we offer a competitive benefits package with premium pay for hours worked during evenings and weekends and a comfortable, modern working environment in the heart of Berlin. B.responsible for… Liaison between guests and accommodations: modification of reservations, travel assistance, handling special requests and complaints Always assuring a high level of customer service Confident communication over the phone and via email Positive team participation in various projects within the department B.skilled Our ideal Candidate will have excellent communication and problemsolving skills Takes responsibility and ownership Is passionate about helping guests Fluent in both written and spoken English and German Available full-time or part-time and flexible in work schedule In possession of a valid work-permit for Germany B.offered Full time, 3-4 weeks paid training- no previous experience needed! Work schedule provided 7 weeks in advance International working environment Convenient and modern office location in Spittelmarkt or Potsdamer Platz 25 holidays per year (on full-time basis) Free meal every day 1785 € gross monthly salary Quarterly Bonus Plan – up to 12% of your salary, based on set targets Premium pay for hours worked during evenings and weekends The hiring company Bcom Customer Service Center Germany GmbH is one of Booking.com BV’s and/or BookingSuite BV’s support companies in Germany.

Bcom Customer Service Center Germany GmbH is looking for a Team Lead - Customer Service. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is... Bitte beziehen Sie sich bei Ihrer Bewerbung auf StepStone

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